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FAQ – Onergy
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FAQ

Succinctly addresses key questions about eCharge PowerBank services,
providing clear, concise information on usage, safety, pricing, and more,
ensuring a seamless user experience
Who we are?

we offers innovative shared PowerBank services for on-the-go charging.

How does PowerBank rental work?

Scan, rent, charge, and return — it’s that simple with our user-friendly system.

Where can I rent a PowerBank?

Our PowerBanks are available in high-traffic areas and can be located via our app

What devices are compatible with our PowerBanks?

Our PowerBanks are multi-device compatible, catering to a wide range of electronics.

Is there a limit on how long I can rent a PowerBank?

Rent as long as you need, with hourly rates making it flexible and affordable. After  a period of time then the power bank is considered yours.

How much does it cost to rent a PowerBank?

Enjoy competitive pricing with the first minutes free and low hourly rates thereafter, different pricing for different countries, please refer to the app.

How do I pay for my rental?

Payment is easy through our app with options like credit card, PayPal, local payment methods and more

Are PowerBanks safe to use?

Safety is our priority, featuring built-in protections and regular maintenance checks. We passed all majority safety checks.

What happens if I lose the PowerBank?

Report immediately via our app and standard fees apply for lost items. Deposit will be deducted.

Can I return the PowerBank to a different location?

Absolutely, return to any station dock for convenience.

How can I partner?

We welcome partnerships! Contact us through our app or website for more information.

Contact Us

Whatsapp: +60(11)111 21633

Documentation

TBA.

Support

Email: support@powergrid.vip

Office Hours

8:00am – 6:00pm (UTC+8)

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